At Om Sai Timepeice India, we strive to provide you with top-quality first-copy watches. However, we understand that sometimes things might go differently than planned. In the case of a damaged, wrong, or missing item, we offer returns and exchanges under certain conditions. Please read the following policy carefully.
Please read this policy thoroughly before making a purchase. Ignorance of the policy will not be accepted as an excuse.
Contact us within 3 days of receiving your order in case of any damage, wrong item, or missing pieces. We require a full unboxing video of the parcel with the issue visible, without any pause or cut.
Business Rules:
We Dispatch only after your final confirmation.
No exchange, return, or refund on personal dislikes. Get detailed information on WhatsApp.
We understand that preferences vary and do our best to cater to different tastes.
For Returns or exchanges, we need the parcel in its original condition to proceed with the refunds.
Video Verification:
A 360-degree unboxing video is mandatory for damaged, wrong, or missing items in case of returns and exchanges.
Report the issue within 24 hours of receiving the parcel.
Exchange Process:
Customers are responsible for shipping costs in case of an exchange.
No exceptions will be made to this policy.
RTO (Return to Origin):
In the case of RTO, customers must cover RTO and reshipping fees.
No refund will be provided under any circumstances.
Read Carefully:
If tracking is shared, be responsive and report any issues within 7 days of non-receipt.
Slight color variations may occur due to digital photography or monitor settings.
Dispatch delays may occur, but parcels are always dispatched on time.
Small issues like loose threads, removable stains, or open stitching are not considered as damage.
Advised to address minor issues and track orders before reporting.